It all started when I went to Gamestop to pre-order the Special Edition of Marvel vs. Capcom 3, which contains an awesome steel case, an artbook, one month of Marvel comics online, and two dlc characters. Unfortunately for me, Gamestop and Play 'N Trades stopped all pre-orders for the special edition. So, I forgot about the S.E. and just decided to pre-order a regular copy from Gamestop.
But then I heard about that not only was the Capcom store still selling Marvel vs. Capcom 3 Special Edition but they would also give you a free Shuma-Gorath shirt! I thought to myself, why not give my money straight to the geniuses at Capcom. So I ordered the game on January 29th, half a month before its release on February 15th.
I didn't think much about the game until a couple of days before release. People had mentioned that their order had shipped and was to arrive on their doorstep right on release day. Excited, I checked my order status and saw that the order wasn't even processed. A little worried, I shrugged it off. It wasn't until the day before release that I knew that I wasn't going to get my copy on time.
The order hadn't processed and shipped until the 16th of February and I received it 9 business days later, two days longer than I was told by Capcom. I got it a week and a half after release and I was told I would receive on release especially based on the fact that they hadn't stopped pre-orders for 10 days after I ordered my copy.
I pissed me off was the fact that Gamestop had plenty of copies of the S.E. the day after launch and that people who ordered much later than I had received their copy on time. I don't know why their copy was more of a priority than mine was.
I saw a thread on Capcom unity that claimed that those affected by the late shipments would be reimbursed somehow and that they knew who was affected. Apparently not me as I wasn't given anything not even an email regarding the matter.
Lets fast forward about a month a one undersized Shuma shirt later, time for my free DLC!!!!
Nope.
I go marvelvscapcom3/redeem/ to receive my Xbox Live code but when I entered it in it stated that it was an invalid code. WHAT!!!?!?!?!
I tried many more times with no luck.
I was forced to sign up for their forum, unlike the PS3 players, and not much more than a couple threads have even touched the matter.
I WANT WHAT I PAID FOR CAPCOM!
What kind of company doesn't respond to their customers concerns. I've sent then numerous emails and have received 0 responses. What kind of company makes you sign up for their forum and pm "some dude" just to get your order right.
It's all ridiculous and a customer service nightmare that I hope will end soon.
I for one will be making sure to buy all of my Capcom games used from now on and no longer will I support them by using their store, forum, or downloadable content. The company that's so good at making quality games needs to learn to think of the customer.
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